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Heller Plumbing #6 3 Things I Learned About Customer Service By Being A Plumber First - Steve DiGioia

Wednesday, October 18th, 2017 - Category: Plumbing
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Heller Plumbing #6 3 Things I Learned About Customer Service By Being A Plumber First - Steve DiGioia

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Heller

hell•er1  (helər),USA pronunciation n. [Informal.]
  1. a noisy, rowdy, troublesome person;
    hellion.

Plumbing

plumb•ing (pluming),USA pronunciation n. 
  1. the system of pipes and other apparatus for conveying water, liquid wastes, etc., as in a building.
  2. the work or trade of a plumber.
  3. act of a person who plumbs, as in ascertaining depth.

I

Roman numerals,
  • the numerals in the ancient Roman system of notation, still used for certain limited purposes, as in some pagination, dates on buildings, etc. The common basic symbols are  I (=1), V (=5), X (=10), L (=50), C (=100), D (=500), and  M (=1000). The Roman numerals for one to nine are: I, II, III, IV, V, VI, VII, VIII, IX. A bar over a letter multiplies it by 1000;
    thus, X̄ equals 10,000. Integers are written according to these two rules: If a letter is immediately followed by one of equal or lesser value, the two values are added;
    thus, XX equals 20, XV equals 15, VI equals 6. If a letter is immediately followed by one of greater value, the first is subtracted from the second;
    thus, IV equals 4, XL equals 40, CM equals 900. Examples: XLVII(=47), CXVI(=116), MCXX(=1120), MCMXIV(=1914). Roman numerals may be written in lowercase letters, though they appear more commonly in capitals.
  • Customer

    cus•tom•er (kustə mər),USA pronunciation n. 
    1. a person who purchases goods or services from another;
      buyer;
      patron.
    2. a person one has to deal with: a tough customer; a cool customer.

    Service

    serv•ice1  (sûrvis),USA pronunciation  n., adj., v.,  -iced, -ic•ing. 
    n. 
    1. an act of helpful activity;
      help;
      aid: to do someone a service.
    2. the supplying or supplier of utilities or commodities, as water, electricity, or gas, required or demanded by the public.
    3. the providing or a provider of accommodation and activities required by the public, as maintenance, repair, etc.: The manufacturer guarantees service and parts.
    4. the organized system of apparatus, appliances, employees, etc., for supplying some accommodation required by the public: a television repair service.
    5. the supplying or a supplier of public communication and transportation: telephone service; bus service.
    6. the performance of duties or the duties performed as or by a waiter or servant;
      occupation or employment as a waiter or servant.
    7. employment in any duties or work for a person, organization, government, etc.
    8. a department of public employment, an administrative division of a government, or the body of public servants in it: the diplomatic service.
    9. the duty or work of public servants.
    10. the serving of a sovereign, state, or government in some official capacity.
      • the armed forces: in the service.
      • a branch of the armed forces, as the army or navy: Which service were you in during the war?
    11. [Ordn.]the actions required in loading and firing a cannon: service of the piece.
    12. Often,  services. the performance of any duties or work for another;
      helpful or professional activity: medical services.
    13. something made or done by a commercial organization for the public benefit and without regard to direct profit: Certain books are published at a loss as a public service.
    14. Also called  divine service. public religious worship according to prescribed form and order.
    15. a ritual or form prescribed for public worship or for some particular occasion: the marriage service.
    16. the serving of God by obedience, piety, etc.: voluntary service.
    17. a musical setting of the sung portions of a liturgy.
    18. a set of dishes, utensils, etc., for general table use or for particular use: a tea service; service for eight.
    19. See  answering service. 
    20. the serving of a process or writ upon a person.
    21. tarred spun yarn or other small stuff for covering the exterior of a rope.
    22. (in tennis, badminton, handball, etc.)
      • the act or manner of putting the ball or shuttlecock into play;
        serve.
      • the ball or shuttlecock as put into play.
    23. the mating of a female animal with the male.
    24. at someone's service, ready to be of help or use to someone;
      at one's disposal: You will have an English-speaking guide at your service.
    25. be of service, to be helpful or useful: If we can be of service, do not hesitate to call.

    adj. 
    1. of service;
      useful.
    2. of, pertaining to, or used by servants, delivery people, etc., or in serving food: service stairs; the service pieces in a set of dishes.
    3. supplying aids or services rather than products or goods: Medicine is one of the service professions.
    4. supplying maintenance and repair: He operates a service center for electrical appliances.
    5. of, for, or pertaining to the armed forces of a country or one of them: a service academy.
    6. charged for providing service: a service fee of 15 percent on the restaurant check.
    7. providing, authorizing, or guaranteeing service: a service industry; a service contract.

    v.t. 
    1. to make fit for use;
      repair;
      restore to condition for service: to service an automobile.
    2. to supply with aid, information, or other incidental services.
    3. (of a male animal) to mate with (a female animal).
    4. [Finance.]to pay off (a debt) over a period of time, as by meeting periodic interest payments.

    By

    by1  (bī),USA pronunciation prep., adv., adj., n., pl.  byes. 
    prep. 
    1. near to or next to: a home by a lake.
    2. over the surface of, through the medium of, along, or using as a route: He came by the highway. She arrived by air.
    3. on, as a means of conveyance: They arrived by ship.
    4. to and beyond the vicinity of;
      past: He went by the church.
    5. within the extent or period of;
      during: by day; by night.
    6. not later than;
      at or before: I usually finish work by five o'clock.
    7. to the extent or amount of: The new tug is larger than the old one by a great deal. He's taller than his sister by three inches.
    8. from the opinion, evidence, or authority of: By his own account he was in Chicago at the time. I know him by sight.
    9. according to;
      in conformity with: This is a bad movie by any standards.
    10. with (something) at stake;
      on: to swear by all that is sacred.
    11. through the agency, efficacy, work, participation, or authority of: The book was published by Random House.
    12. from the hand, mind, invention, or creativity of: She read a poem by Emily Dickinson. The phonograph was invented by Thomas Edison.
    13. in consequence, as a result, or on the basis of: We met by chance. We won the game by forfeit.
    14. accompanied with or in the atmosphere of: Lovers walk by moonlight.
    15. in treatment or support of;
      for: He did well by his children.
    16. after;
      next after, as of the same items in a series: piece by piece; little by little.
    17. (in multiplication) taken the number of times as that specified by the second number, or multiplier: Multiply 18 by 57.
    18. (in measuring shapes) having an adjoining side of, as a width relative to a length: a room 10 feet by 12 feet.
    19. (in division) separated into the number of equal parts as that specified by the second number, or divisor: Divide 99 by 33.
    20. in terms or amounts of;
      in measuring units of: Apples are sold by the bushel. I'm paid by the week.
    21. begot or born of: Eve had two sons by Adam.
    22. (of quadrupeds) having as a sire: Equipoise II by Equipoise.
    23. [Navig.](as used in the names of the 16 smallest points on the compass) one point toward the east, west, north, or south of N, NE, E, SE, S, SW, W, or NW, respectively: He sailed NE by N from Pago Pago.
    24. into, at, or to: Come by my office this afternoon.

    adv. 
    1. near;
      in the immediate vicinity;
      at hand: The school is close by.
    2. to and beyond a point near something;
      past: The car drove by.
    3. aside;
      away: Put your work by for the moment. Over the years, she laid by enough money to retire.
    4. over;
      past: in times gone by.
    5. by and by, in a short time;
      before long;
      presently: The clouds will disappear by and by.
    6. by and large, in general;
      on the whole: By and large, there is much to be said for the new system.
    7. by me: 
      • (in bridge and other bidding card games) a declaration that the speaker is passing.
      • (in poker) a declaration that the speaker is checking: Is my pair of tens still high? By me.

    adj. Also,  bye. 
    1. situated to one side: They came down a by passage.
    2. secondary, incidental: It was only a by comment.

    n. 
    1. bye1.
    2. by the by. See  bye 1 (def. 5).

    First

    first (fûrst),USA pronunciation adj. 
    1. being before all others with respect to time, order, rank, importance, etc., used as the ordinal number of one: the first edition;
      the first vice president.
    2. highest or chief among several voices or instruments of the same class: first alto; first horn.
    3. low (def. 31).
    4. (often cap.) being a member of the household or an intimate acquaintance of the president of the U.S. or of the governor of a state: the First Lady; Checkers, the first dog.
    5. first thing, before anything else;
      at once;
      promptly: I'll call you first thing when I arrive.

    adv. 
    1. before all others or anything else in time, order, rank, etc.
    2. before some other thing, event, etc.: If you're going, phone first.
    3. for the first time: She first visited Atlanta in 1980.
    4. in preference to something else;
      rather;
      sooner: I'd die first.
    5. in the first place;
      firstly.
    6. first and last, everything considered;
      above all else;
      altogether: First and last, it is important to know oneself.
    7. first off, [Informal.]at the outset;
      immediately: He wanted to know first off why he hadn't been notified.

    n. 
    1. the person or thing that is first in time, order, rank, etc.
    2. the beginning.
    3. the first part;
      first member of a series.
      • the voice or instrument that takes the highest or chief part in its class, esp. in an orchestra or chorus.
      • a leader of a part or group of performers.
    4. low gear;
      first gear: She shifted into first and drove off.
    5. the winning position or rank in a race or other competition.
    6. [Baseball.]See  first base. 
    7. Usually,  firsts. [Com.]
      • a product or goods of the first or highest quality.
      • goods produced according to specifications, without visible flaws. Cf. second1 (def. 23), third (def. 12).
    8. [Brit. Univ.]
      • first-class honors. Cf. class (def. 18).
      • a person who has won such honors.
    firstness, adj. 

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